Choosing cloth online can bring plenty fashionable choices for us, however the concerning of size has also become one of the headaches. Therefore, having a good knowledge of seller’s warranty and resolutions to size issues is of great significance before making your decision. There will be an overall review of Rosegal’s best possible resolutions to any size issues from its customers in the following contents.1 customer reviews: chooses the incorrect size,oops
Normally there will be different size charts for different clothes from different manufacturers. More knowledge about rosegal size issue will be next post on rosegalreviews
Customers are advised to check the size chart carefully before making their decisions. If unfortunately customers forget to check the size chart or put an item in incorrect size unintentionally to their shopping chart, will Rosegal helps to resolve the issue for the customer? Definitely! If the order is not sent out, please contact Rosegal via a phone call or on the live chat as soon as possible, Rosegal will help to change the item in correct size immediately. If the order has been sent out and customer find it unsuitable finally, please send a message to Rosegal support center for help. The after-sale customer service will offer refund (sometimes even in full refund) if the item price is under 50 USD. In this case, the customer can keep the item without returning it to Rosegal . If the total price of the items are above 50 USD and at a large amount, Rosegal advises customer to return all unsuitable items to it and will offer exchange of correct sizes or refund in full once it receives the returned package at the warehouse. Please kindly note the return shipping fee will at customer’s expense in this situation.
2 customer reviews: Rosegal sends item in incorrect size to customer, how to do?
If unexpectedly and unfortunately Rosegal has sent items in incorrect size to customer, customer can feel free to submit a message with pictures to indicate the item codes in attachments to Rosegal support center, the customer service will offer resolutions once it confirms this mistake. If the item price is under 50 USD, Rosegal will offer full refund for customer. If customer requires to resend new items in correct size, please rest assured Rosegal will arrange a free reshipment of correct items for you immediately. Please kindly note the customer do not need to return the original item to Rosegal in this situation. If the items are at a higher price which is more than 50 USD, Rosegal will advise return all the items to its warehouse and offer full refund or resend correct items for free once confirms the receipt of the returned package.
3 customer reviews: receive the correct item but doesn’t fit, can i return it?
There can be a situation that customer purchased item after checking the size chart and Rosegal has indeed sent correct item, however unfortunately the item still doesn’t fit to some extent. Please do not worry! Roegal will try its best to help resolve the issue for you after receiving your contact message in the support center. The resolutions will depend on the item value, too. For item under 50 USD, there will be refund ( sometimes even in full ) offered. If customer requires to resend correct size again in such case, Rosegal can even offer free shipping of new item sometimes. In this case, the customer can keep the original item without sending back to Rosegal. For items above 50 USD, Rosegal still advise return the item and will offer full refund or free reshipment of new items in correct size after receiving returned package. In this case, please kindly note the shipping fee for return cannot be reimbursed.
Rosegal claimed it’s a reliable legit company and always offers professional and reasonable resolutions to its customers in any complaint of the size issue. I like its Satisfaction Guarantee, It makes me know Rosegal would like to make improvement in its products and service step by step.
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