How to Contact Rosegal Costomer Service?

Rosegal has 24-hour Costomer Service, so every customer can contact Rosegal at any time. And it is also easy for customers to contact Rosegal Customer Service including Phone Service,real-time Live Chat Service and user-friendly Ticket Service. But still some rosegal reviews said that it’s hard for them to contact rosegal.

What should we do? How can we contact Rosegal Costomer Service? The following information introduces the steps in detail.

.  Phone Service

Rosegal phone number is (315) 221-8558, which can only be gotten through the USA helpline number from 7:30 to 21:30 (GMT+8). Pay attention to the time zone. (Updated: Rosegal changed its previous phone number to 1 888 320 8188 for satisfacting the need of more phone contacting.)

However, you also could leave a message in voicemail if they call beyond the time period. Rosegal promise that her staff will check voicemail every day, and call the customers back or email to the cusotmer based on the actual situation.

. Live Chat Service

Live Chat Service can be available for 24 hours, as a result of that, customers in Rosegal can contact Live Chat Service at any time. Usually Customer Service Agent will answer every question from you, but if the question was difficult for them to answer at the Live Chat, the Agent would confirm it with their colleague in relevant department, then giving the response through email.

Refer to the following tips about how to get through Live Chat Service, you can contact rosegal step by step:

① Choosing the “Live Chat” region on the top right of the Rosegal home page.

② Clicking the “Start Online Chat” button.

③ Filling in the blankets in the pop-up window.

④ Starting the chat with the Live Chat Customer Service Agent.

. Ticket Service (Support Center)

Ticket Service is mainly for the after-sale problems, Customer Service Agent who is special in this area will always give the response to the customer in 24 hours. If the customers had after-sale problems, the customers could describe the problems in Ticket in detail, then the Customer Service Agent would learn the problems, giving effective solutions to the customers.

Customers can contact Ticket Service through emails, the email address of rosegal.com is support@rosegal.com, or you could click the link of rosegal support center: https://support.rosegal.com/ticket/ticket/index

support center

Sometimes rosegal will not reply to you immediately. Missing your call is not rosegal’s intention, so it’s better to state your problem clearly by Leaving a viocemail or submitting a ticket.

More reviews about shopping on rosegal? Leaving your comments and let me know. I will discuss it at rosegalreviews.com.

16 thoughts on “How to Contact Rosegal Costomer Service?

  • August 30, 2016 at 1:35 am
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    how to get discount?

    Reply
    • August 31, 2016 at 2:36 am
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      you can ask their customer service for coupon code

      Reply
  • August 31, 2016 at 8:16 am
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    how can I get free shipping

    Reply
    • September 2, 2016 at 1:29 am
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      free shipping worldwide

      Reply
  • September 13, 2016 at 11:54 am
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    Do you have a Facebook page? Is it helping your business or just taking up space? More people decide on what to buy by asking their friends than by Google. So it’s vital that your social media pages have an impressive business connection. Make us one of your friends too, and we’ll use all our Search Engine Optimization skills to improve your sales. Details? Email us.

    Reply
  • December 21, 2016 at 2:57 am
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    Useful note: Rosegal Have Changed Its Contacting Number

    Phone: 1 888 320 8188 .(For US Customers)
    Please call us during our office hours: 6:30-8:30 and 18:30-23:00 American EST.
    For all other customers, please use the dailing code 001 and note that our phonelines are available from 7:30 to 21:30 (GMT+8).

    Reply
  • April 10, 2017 at 7:48 pm
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    Where is my package,I’m waiting for 3 weeks ,my order #is Z1703230953203003
    I can’t be contact we costumer service. My order was befor March 23 2017
    My address is 2045 Hughes AV. Alto 4A,Bronx New York.
    Email is ,Lucyp180@gmail.com, return please my package or my money

    Reply
    • April 11, 2017 at 2:02 am
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      Hi, Lucita

      Sorry for your shopping experience. I’ve transferred your case to Rosegal Customer Team. They tole me they have send email to you. Please log in your rosegal account and check the email

      Rosegal Reviews Blog

      Reply
  • April 14, 2017 at 12:08 am
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    I recently ordered 3# dresses from your company which I did receive but they dont fit. I have contacted your company and they have sent me some information which I don’t understand how to do it for a return I’m waiting for someone to respond to some emails or call me at my phone number and I will leave for you below all I want is to exchange for a bigger size that is a it!! it i don’t hear from anyone in the next couple of days I will contact the Better Business Bureau thank you Michelle Allen
    Cell phone 912-463-1103 the number order number is (Z1703271009251403

    Reply
    • April 20, 2017 at 9:23 am
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      Hi, Michelle

      I transferred your case to rosegal customer carer. she told me there have another customer service colleague was dealing with your complaint. Please log in your rosegal account to check your email.

      Sorry again for your shopping experience.

      Rosegal Reviews Blog

      Reply
  • April 18, 2017 at 11:35 am
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    I tried all the ways to get in touch with you, but unsuccessful.
    I had an order with 3 items, as it was said they were all shipped out together in the same package. But I’m missing one, Skew collar Butterfly print t-shirt size XL colour Shallow pink, order number: ZP1704070618429135

    Reply
    • April 20, 2017 at 9:36 am
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      “Dear Sofia,

      I get your comment about your order issue from this Rosegal Reviews Blog.

      We are sorry for this inconvenience.
      Due to stock issues, we have split your order into 2 packages.

      We have shipped out the pink shirt in second package on April 10, 2017.
      The delivery information
      Tracking number: 0B043799500001696***,shipping method: RMAMSP,
      shipping date: April 10, 2017 09:31:36,estimated time: 10-25 business days,
      sku*quantity:206708711 * 1 ,

      Please rest assured the item is on its way.
      The standard shipping time is 10-25 business days (not including Saturday and Sunday).
      Hope you can wait for it patiently and find our product satisfactory.
      Thank you for your time and understanding.

      Best regards,
      Rosegal Customer Service

      Reply
  • April 19, 2017 at 9:31 pm
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    I have ordered a swim suit march 28th. And have not received it.

    Reply
    • April 20, 2017 at 9:41 am
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      “Dear Autumn,

      How are you? 
      I get your comment about your order issue from this Rosegal Reviews Blog.
      Please rest assured, we will do our best to resolve it your satisfaction.

      We have shipped your order out on April 2, 2017.
      The delivery information
      Tracking number: LW0791099****,shipping method: RUEUB,
      shipping date: April 2, 2017 14:34:32,estimated time: 8-15 business days,
      sku*quantity:183289623 * 1 ,

      Tracking result:
      2017-04-19 10:20 ISC NEW YORK NY(USPS), Processed Through Facility, Your item has been processed through our facility in ISC NEW YORK NY(USPS) at 10:20 am on April 19, 2017.

      The standard shipping time is 8-15 business days (not including Saturday and Sunday).
      Hope you can wait for it patiently and find our product satisfactory.
      Thank you for your time and understanding.

      Best regards,
      Rosegal Customer Service

      Reply
  • April 20, 2017 at 3:55 pm
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    I have not received my package yet,the money was taken out of my account quick enough. Still no package. Not a happy customer.

    Reply
  • April 21, 2017 at 8:15 pm
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    Hello where my order at

    Reply

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