Rosegal, Where Is My Order?

Have you ever had the similar experience, itching to get your hands on your newest purchase and keeping wondering where the package is at this moment?

This article, based on Rosegal reviews, will tell you something about how to track order from Rosegal. Pls read it carefully, and you will know where your Rosegal order is.

  1. Customer Reviews|How To Get a Rosegal Track Number?

For expedited and standard shipping, you can get a tracking number for free.

For flat rate shipping, you need to pay extra $1.99 to get a tracking number.

For flat rate shipping only, you can get a reference number. Please note that the reference number will be unable to track outside China.

Useful note from From December 13th-16th, please select items that can be dispatched within 24 hours and choose the expedited shipping option, in order to have your items for Christmas.After December 16th, we cannot guarantee Christmas delivery.


After Rosegal sends out the order, you will receive an email with a tracking number and a specified site. Then you can track orders on the specified site with that tracking number whenever and wherever you like.

  1. Customer Reviews|When Will The Tracking Information Update?

Some customers complain that they are unable to track the order when Rosegal  inform them the package has been shipped out. Why? When will the tracking info update?

Actually, the track info will not update immediately once Rosegal sends out the order. Generally speaking, it will update 1-2 days later. Please wait patiently. Meanwhile, it will not update everyday. It only updates when arriving the next transfer station.

  1. Customer Reviews|When Can I Receive My Rosegal Order?

Rosegal shipping time will be differ with the shipping method you have chosen.

For expedited shipping, it will typically take 3-7 business days to reach you after Rosegal ships out the parcel.

For standard shipping, it will typically take 6-8 business days to reach you after Rosegal ships out the parcel.

For flat rate shipping, it will typically take 7-25 business days to reach you after Rosegal ships out the parcel.

It quiet normal that the tracking info will not update for 3-5 days. Some customers may lose patience for that. In fact, the package is still on its way to you. Please don’t worry about it.

Generally speaking, the precise shipping time can be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company. That is why sometimes the package will be delayed and you are unable to track it online.


  1. Customer Complaints: The Package Is Delivered. But I Havent Received It. WHY?

In this situation, most customers will be confused and have these concerns: Where is my package? Is the package lost? Some angry customers will ask: Is Rosegal a scam?…

If that happens to you, please keep clam. May be things aren’t as difficult or scary as you image. Now, you need to do the following 4 steps to get your package.

Step 1: Please check your shipping address carefully. Obviously, you are unable to get the package without a correct delivery address. If the address is right, then try step2.

Step 2: Please check with your family, neighbors and courtyard. Some packages will be delivered to them when you are not at home.

Step 3: Please check with your local post office. Actually, most of packages are delivered by the local office. In some areas, the local post office will not dispatch the parcel for you. The consignee should get the packages form post office by themselves.

Step 4: Please contact Rosegal customer service. If there is no problem with your shipping address and you still unable to find your parcel after trying the previous steps, then you should contact Rosegal customer service immediately.


How to contact Rosegal efficiently? Calling them or live chat with them? No, both of them are for pre-sale service, what you need to do is submit a ticket stating your complaint clearly to Rosegal support center. Rosegal customer service will track the package for you with the shipping company.

If the package is lost or you are still unable to receive the package exceed 2 months, Rosegal customer service will offer you a FULL REFUND or RESEND IT FOR FREE, know more about Rosegal return policy. return-policyRosegal customer service commit that they will reply you with 24H. If you have any question about Rosegal Track Order, please don’t hesitate to contact them. They will offer you a satisfied solution. Or you could leave comments here, we will transfer your case to Rosegal customer service.

More reviews and complaints for Rosegal will be discussed here. Pls feel free to leave your tips and follow Rosegal reviews blog.

22 thoughts on “Rosegal, Where Is My Order?

  • January 8, 2017 at 1:08 pm

    I have not received my makeup set I ordered WHY!!

    • January 11, 2017 at 7:43 am

      Bug them on Instagram and facebook . They are doing the same to us! We ordered in No of 2016, and Still disputing.

    • January 21, 2017 at 11:01 am

      Dear Cynthia ,

      Thank you so much for placing an order with us and taking the time to write a review.

      Please rest assured, we will do our best to resolve it your satisfaction.

      For your order Z16121615500*****:

      We apologize for having split your order. We are working hard on improving this issue.

      Now the rest of your order is on its way.

      Tracking number: RS736168*****,shipping method: NLPOST1,
      tracking site: shipping date: December 19, 2016 23:19:31,estimated time: 10-25 business days,

      You can track your order on the site with tracking number.

      Please kindly ignore this message if there are no issues with your order or your issue has already been resolved.

  • January 10, 2017 at 9:13 am

    the shipping information keeps the same, can you help me?

  • January 10, 2017 at 9:38 am

    what is the difference between priority direct mail and standard shipping?

  • Pingback: More Information about Tracking Rosegal Parcel | Rosegal Reviews

  • April 12, 2017 at 2:48 pm

    I order since March 11 2017 but I cannot can’t receive my order it’s almost one month I need my order badly when can I receive

  • April 13, 2017 at 8:35 pm

    Wondering when i will receive the rest if my order???

  • April 21, 2017 at 1:47 pm

    I ordered 2 bathing suits April 2nd..its already been 3 weeks and I paid extra for shipping….ZP1704021424505711 is my tracking number..please assist me in finding some info out for me

    • May 6, 2017 at 1:12 am

      Hi, Christina

      I’m so sorry for missing your comment. I will transfer your case to rosegal customer service team asap.
      Sorry again for my fault.

      Rosegal Reviews Blog

  • April 30, 2017 at 11:40 pm

    I purchased 2 bikinis about 2 weeks ago and I haven’t gotten yet. The shipping time for one was 3 days and for the other was 5-10 days. I don’t remember if I payed for a tracking number, I was wondering about the estimated time as to when I’ll receive my orders. I can’t remember which email I used; either or

    • May 6, 2017 at 1:31 am

      Hi, Anna

      I’m so sorry for replying to you so late cause i missed your comment.
      I’m afraid you take the processing time as shipping time. the processing time usually under the single item’s title like this: “Processing Time: This item will be shipped out within 5-10 business days.” the shipping time usually on its shipping time page:
      the total delivery time is processing time plus shipping time.
      I’m sorry for the missunderstand. a related information will be my next post in Rosegal Reviews Blog.
      in addition, i will transfer your case to Rosegal customer service asap. pls pay a little more patience

      Rosegal Reviews Blog

    • May 13, 2017 at 1:35 am

      Dear Anna,

      How are you?
      I get your comment about your order issue from rosegal reviews blog.
      It has come to our attention that you have had an issue with your order.

      Please note that your register email address is
      We are sorry to hear that you haven’t received your items yet.
      However according to the shipping website the item has been delivered.
      Please check this link

      In order to resolve this issue, please kindly log in your rosegal account and confirm related information

      I look forward to hearing from you
      Thank you for your understanding.

      Best regards,
      Rosegal Customer Service

  • May 3, 2017 at 11:40 pm

    My order with a tracking number of
    BJ14905642577581, has not been received.
    Where is my order?

    • May 6, 2017 at 1:36 am

      Hi, Erin

      i will transfer your case to rosegal customer service team asap. pls pay attention to your rosegal account.

      Rosegal Reviews Blog

    • May 13, 2017 at 1:39 am

      Dear Erin,

      I get your comment about your order issue from rosegal reviews blog.

      Please rest assured, we will do our best to resolve it your satisfaction.

      1, We are sorry for this inconvenience.
      We have shipped out your order
      The delivery information
      Reference number: BJ1490564257****,shipping method: CNAMYW,
      tracking site: shipping date: March 27, 2017 09:21:31,estimated time: 10-25 business days,
      sku*quantity:203149503 * 1 ,

      2, We are sorry to hear you haven’t received the item yet.
      In order to resolve it, please kindly log in your rosegal account and confirm related points:

      Once again we are sorry for this inconvenience, we will do best to resolve it to your satisfaction.
      Thank you for your time and understanding.
      We look forward to hearing from you soon.

      Best regards,
      Rosegal Customer Service 

  • May 11, 2017 at 1:31 pm

    I placed an order and it was shipped out on March 27th. I went to track my order a couple weeks ago and it was in U.S. customs on April 6th. I went in again today to track it, and I get a message saying there is no such tracking #.
    Unable to reach a live person at rosegal

  • May 15, 2017 at 5:25 pm

    Where. Is my pack my swimwear. And my braleit

    • May 17, 2017 at 2:23 am

      Hi, Gloria Mew

      Pls offer me your order number, i will transfer your case to rosegal customer service

      Rosegal reviews blog team

  • May 19, 2017 at 4:58 pm

    I would like to know we’re my order is since you have taken money out account weeks ago

    • May 22, 2017 at 10:12 am

      Hi, Dear Rosegal customer

      Could your offer me your order information? I don’t know which is the right email address because you offered 2 email address.

      Rosegal reviews blog.


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