Have you ever had the similar experience, itching to get your hands on your newest purchase and keeping wondering where the package is at this moment?
This article, based on Rosegal reviews, will tell you something about how to track order from Rosegal. Pls read it carefully, and you will know where your Rosegal order is.
- Customer Reviews|How To Get a Rosegal Track Number?
For expedited and standard shipping, you can get a tracking number for free.
For flat rate shipping, you need to pay extra $1.99 to get a tracking number.
For flat rate shipping only, you can get a reference number. Please note that the reference number will be unable to track outside China.
Useful note from Rosegal.com: From December 13th-16th, please select items that can be dispatched within 24 hours and choose the expedited shipping option, in order to have your items for Christmas.After December 16th, we cannot guarantee Christmas delivery.
After Rosegal sends out the order, you will receive an email with a tracking number and a specified site. Then you can track orders on the specified site with that tracking number whenever and wherever you like.
- Customer Reviews|When Will The Tracking Information Update?
Some customers complain that they are unable to track the order when Rosegal inform them the package has been shipped out. Why? When will the tracking info update?
Actually, the track info will not update immediately once Rosegal sends out the order. Generally speaking, it will update 1-2 days later. Please wait patiently. Meanwhile, it will not update everyday. It only updates when arriving the next transfer station.
- Customer Reviews|When Can I Receive My Rosegal Order?
Rosegal shipping time will be differ with the shipping method you have chosen.
For expedited shipping, it will typically take 3-7 business days to reach you after Rosegal ships out the parcel.
For standard shipping, it will typically take 6-8 business days to reach you after Rosegal ships out the parcel.
For flat rate shipping, it will typically take 7-25 business days to reach you after Rosegal ships out the parcel.
It quiet normal that the tracking info will not update for 3-5 days. Some customers may lose patience for that. In fact, the package is still on its way to you. Please don’t worry about it.
Generally speaking, the precise shipping time can be affected by factors such as customs, remote locations, peak shipping periods, Holidays and Festivals,inclement weather and operational issues impacting the shipping company. That is why sometimes the package will be delayed and you are unable to track it online.
- Customer Complaints: The Package Is Delivered. But I Haven’t Received It. WHY?
In this situation, most customers will be confused and have these concerns: Where is my package? Is the package lost? Some angry customers will ask: Is Rosegal a scam?…
If that happens to you, please keep clam. May be things aren’t as difficult or scary as you image. Now, you need to do the following 4 steps to get your package.
Step 1: Please check your shipping address carefully. Obviously, you are unable to get the package without a correct delivery address. If the address is right, then try step2.
Step 2: Please check with your family, neighbors and courtyard. Some packages will be delivered to them when you are not at home.
Step 3: Please check with your local post office. Actually, most of packages are delivered by the local office. In some areas, the local post office will not dispatch the parcel for you. The consignee should get the packages form post office by themselves.
Step 4: Please contact Rosegal customer service. If there is no problem with your shipping address and you still unable to find your parcel after trying the previous steps, then you should contact Rosegal customer service immediately.
How to contact Rosegal efficiently? Calling them or live chat with them? No, both of them are for pre-sale service, what you need to do is submit a ticket stating your complaint clearly to Rosegal support center. Rosegal customer service will track the package for you with the shipping company.
If the package is lost or you are still unable to receive the package exceed 2 months, Rosegal customer service will offer you a FULL REFUND or RESEND IT FOR FREE, know more about Rosegal return policy. Rosegal customer service commit that they will reply you with 24H. If you have any question about Rosegal Track Order, please don’t hesitate to contact them. They will offer you a satisfied solution. Or you could leave comments here, we will transfer your case to Rosegal customer service.
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