Rosegal reviews: “how to get my refund?”
Many customers are not familiar with the Warranty and Return on Rosegal, in fact, the Warranty and Return is easy to understand, which always puts the customers’ benefits in the first place. But why there is still have customer complaints for rosegal? “how to get my refund?”
To solve this complaints, we should know full details about the Warranty and Return firstly.
1. What could I do if the items were lost on the way?
All in all, if the customers’ items were lost on the way, Rosegal would provide the customers with reshipment, Wallet refund or Payment Account refund. If the items customers’ items were lost on the way, the customers could do following things:
①The customers can submit a ticket to Rosegal Support Center and describe the problems in detail.
②The Rosegal Customer Service Representatives would study the customers’ case, and then they would inform the colleague in logistics department of this, the related colleague would help the customers to locate the parcels.
③After doing that, the Rosegal Customer Service Representatives would provide customers’ with solutions.
Isn’t that easy?
2. What could the customers do if the items were damaged when customers received them?
Actually, this complaint 2 is the same as the complaint 1. If the items were damaged, the customers could send a picture (Each file must be below 2MB. The following file formats are supported: gif, jpg, png, bmp, doc, xls, txt, rar, ppt, pdf) to Rosegal Support Center or by email to firstname.lastname@example.org, then the Rosegal Customer Service Representatives would learn the case and provide the solutions for the customers. If the damage was proved and the damage was from Rosegal, the solutions would be reshipment, refund or the customer could return the items to Rosegal, which depends on the actual situation.
3. How could I do I bought the wrong items by accident?
In this case, eventhough the fault is not caused by Rosegal, Rosegal is still willing to offer the customers solutions. Customers could also contact Rosegal Support Center, and then the Rosegal Customer Service Representatives would provide the customers with return address if the customers wanted to return the items.
For this return, the United States customers can return to Rosegal’s American address.
Anyway, Rosegal Customer Service Representatives would afford the best solutions to the customers.
4. What could the customers do if the customers are not satisfied with the items received?
If the customers were not satisfied with the items, the first thing that the customers could do was also to contact the Rosegal Support Center, then the Rosegal Customer Service Representatives would study the case of the customers and afford the appropriate solutions to the customers.
5. What could the customers do if Rosegal sent wrong items to the customers by accident?
At the moment, the customers could also submit a ticket with a picture through Rosegal Support Center, and then Rosegal Customer Service Representatives would inform the colleague in related department of this, after confirming the issue, if the inconvenience is caused by Rosegal, Rosegal would reship or refund the product price to the customer. However, the exact reshipment process or the refund process can only be provided by the Rosegal in the ticket, this blog does not have the authorization to state it. But the truth is that the Rosegal Customer Service Representatives will take the great consideration of the customers’ benefits.
Here is an example:
6. last but not least: rosegal provides a temporary return policy
Getting the feedback from customer reviews, rosegal made a progress, if you are not satisfied with your order, and your order is under 50USD, contact rosegal customers following the above procedure with 30 days after receiving your order, you will be offered unconditional resend or refund (Updated: this temporary return policy is unavaliable from 2017).
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