Imagine you are going for a wonderful vacation with a very sexy bikini and enjoying the beach and the sun, which would be extraordinarily exciting! However, what if you order a cute outfit for the occasion on a website while the order is still processing instead of shipping out? Rosegal is encountering such a dilemma from customers. But I really want to know—Why Rosegal still has not shipped the order out?
What is Rosegal and how to contact them?
Rosegal is a worldwide shopping website based on China, selling plus size product, both new and vintage style for customers. Due to the time difference, is it hard to reach Rosegal customer service? I don’t think so. Rosegal offers 3 kinds of cusotmer service methods for customers: Livechat, Support Ticket and Phone Service(available from 7:30 to 21:30 (GMT+8).).
Generally, it will take 3-7 business days to process an order. If the order has not been shipped out within 3-7 business days and the order status is still “processing” , we can contact Rosegal customer service for further inquiry.
What would the problem be?
- Stock issue.
Please notice that the total delivery time includes processing time + shipping time.
Each item on Rosegal is marked with an estimated processing time, if the processing time for the items just placed is “5-10 business days/7-15 business days”, which will take much longer processing time than those marked with “within 3 business days”. The reason why it would take so long is some items are so popular that many customers place them at the same period, leading to an inevitably delayed processing. If you contact customer service for your order, one of the issue would be the items you ordered are processing because of hot sale!
- Shipping address issue.
All order information should have been confirmed before placing an order. However, some customers offer wrong shipping address so that the system is not capable of shipping out. In this case, the support center will email customer for confirming the shipping address such as the wrong zip code or two different places in one address, so it is normal that the order will take longer processing time than others without a confirmation if any address issue.
- Shipping method issue.
One of the possible reasons for why the items still have not shipped out would be shipping method. Why would that happen? Why did I not informed when I place the order? Actually, the shipping rule is too complicated to be detected when customers check out. For example, some of the finger spinners are prohibited by the shipping method customer choose, in addition, which depends on different destinations. In this case, it is available to choose another shipping way. Please rest assured, the customer service will email you this issue but they need your reply as soon as possible.
To put it in a nutshell, if you placed an order on Rosegal while the order has not been shipped out within 3-7 business days. We suggest you review the processing time online for the item you bought, check your email(or junk mail) and contact the customer service. Hope it helps and enjoy your shopping on Rosegal!